Help Center

We currently ship to all countries, except Russia and Ukraine.

All orders typically ship within 48 hours after placing order.

US Standard

• 6 days

Premium

• 2-5 Days

Express

• 2-3 Days

International 

(May be subject to import taxes, customs, and duties upon delivery.) (Does not ship to Russia and Ukraine)

• Standard 3 weeks

All times are estimates on how long the item/items will take to deliver your order and are not guaranteed

We use a company with shared inventory, so this may happen. Items should be back in stock in 2-3 business days. Because of the COVID pandemic this may take longer than usual.

You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards & Debit Cards. Note that additional exchange fee may apply if your currency is other than US dollars.

We currently do not accept Returns.

Shipping rates vary by your location and the size of your order. The easiest way to find out the exact shipping rate for your location and order is to go through the process of placing an order. When you reach the page where shipping options are presented, you’ll see a drop down menu with different shipping options and their costs for your exact location and order.

Your shipping total only covers the costs associated with getting your package delivered to you. Beyond that, some countries impose an extra duty on incoming purchases as they cross the border. If you’re unsure about whether or not your country has such a duty, you may wish to confirm your country’s import policy before purchasing, as they vary from country to country.

The Big Huge Games Merch Store team can only assist you with questions about the merchandise we provide. For help with playing the game, open a ticket with our CS Team in-app. We have entire teams dedicated to help you stay connected to the game!