FAQs

  • How Long Will It Take for My Product to Arrive?
    • Ships out within 48 hours after placing order
      • US
        • Standard
          • 6 days
        • Premium
          • 2-5 Days
        • Express
          • 2-3 Days
      • International (May be subject to import taxes, customs, and duties upon delivery.) (Does not ship to Russia and Ukraine)
        • Standard
          • 3 weeks
    • All times are estimates on how long the item/items will take to deliver your order
  • How will returns be handled?
    • We currently do not accept Returns
  • Can you tell me the shipping rate on my order
    • Shipping rates vary by your location and the size of your order. The easiest way to find out the exact shipping rate for your location and order is to go through the process of placing an order. When you reach the page where shipping options are presented, you’ll see a drop down menu with different shipping options and their costs for your exact location and order.
  • I'm an International Purchaser, are customs fees included in my shipping total?
    • Your shipping total only covers the costs associated with getting your package delivered to you. Beyond that, some countries impose an extra duty on incoming purchases as they cross the border. If you’re unsure about whether or not your country has such a duty, you may wish to confirm your country’s import policy before purchasing, as they vary from country to country.
  • What type of payment do you accept?
    • At this time, we’re only accepting major credit cards for payment.
  • I am having an issue with playing DomiNations and/or Arcane Showdown.  Can you help?
    • The Big Huge Games Store team can only assist you with questions about the merchandise we provide. For help with playing the game, open a ticket with our CS Team in-app. We have entire teams dedicated to help you stay connected to the game.